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Effects of a high-person-centered response to commenters who disagree on readers’ positive attitudes toward a news outlet’s Facebook page
This study examined what type of response to commenters who disagree led to more positive attitudes toward a news organization’s …
Masullo GM, Ziegele M, Riedl MJ, Jost P, Naab T
Negotiating sociomateriality and commensurability: Human and algorithmic editorial judgment at social media platforms
Platforms are fulfilling functions previously considered within the jurisdictions of media outlets, such as news distribution, …
Riedl MJ
Engagement moderation: What journalists should say to improve online discussions
The study put forth a new concept, which we call engagement moderation, that is defined as community managers or journalists …
Masullo GM, Riedl MJ, Huang QE
Affective affordances: Exploring Facebook Reactions as emotional responses to hyperpartisan political news
This research examines the key characteristics of hyperpartisan news pages on Facebook and how audiences interact with politically …
Wilkerson HS, Riedl MJ, Whipple KN
Who is responsible for interventions against problematic comments? Comparing user attitudes in Germany and the United States
Online comment sections on news organizations’ social media pages provide a unique forum for exploring attitudes toward platform …
Riedl MJ, Naab TK, Masullo GM, Jost P, Ziegele M
Scoping new policy frameworks for local and community broadband networks
Over several years, locally-initiated and operated Internet infrastructure projects have attempted to provide online connectivity and …
Strover S, Riedl MJ, Dickey S
Dialectics of complexity: A five-country examination of lived experiences on social media
This study examined people’s lived experiences with social media through 10 focus groups with 82 total participants across five …
Masullo GM, Riedl MJ, Tenenboim O
Emotional appeals and news values as factors of shareworthiness in Ice Bucket Challenge coverage
The 2014 amyotrophic lateral sclerosis Ice Bucket Challenge (IBC) received unprecedented attention by both news media and social media …
Brown DK, Lough K, Riedl MJ
The downsides of digital labor: Exploring the toll incivility takes on online comment moderators
This study sought to understand the effects of moderating uncivil online comments on the people who do this task. Results from an …
Riedl MJ, Masullo GM, Whipple KN
Exploring how online political quizzes boost interest in politics, political news, and political engagement
This study sought to understand whether people’s exposure to online quiz questions about politics could pique people’s interest in …
Masullo GM, Ng YMM, Riedl MJ, Chen VY